Shared Services

Abstract

SUNY Libraries are exploring ways they can reduce system-wide operational redundancies by having one library manage certain workflows on behalf of another.  The key questions are: do libraries at all 64 campuses across the SUNY system need to dedicate valuable staff time and other resources to the management of certain common types of library operations? Or can some libraries rely on another library in the system to handle this work for them? A key benefit of these sorts of shared services initiatives is that by relying on the expertise and knowledge at another library for the management of cataloging, acquisitions, inter-library loan, or other appropriate types of work, libraries can redirect their own staff and resources toward more pressing and emerging needs on their campus. Some examples already exist: the University at Buffalo (UB) currently manages the cataloging and acquisitions operations for Delhi Community College and this summer will begin a similar program with Monroe Community College. UB also manages interlibrary loan operations for Empire State College.  The new SUNY wide library management system will afford even more opportunities for the efficient management of cross-campus workflows and create further shared services opportunities.